How Syserco and Kojo teamed up to improve purchasing experience to increase adoption and attract new talent

Before adopting Kojo, Syserco relied on a procurement team to handle all ordering tasks, which included managing orders from various vendors and ensuring the right materials were purchased. The specialized nature of the company's work, involving specific electrical parts and components, made it challenging to find the right team who understood the products and procurement requirements. Communication between field personnel and procurement was often inefficient, resulting in delays and misunderstandings. Additionally, tracking the whereabouts of materials, whether in the warehouse or in transit, posed a significant challenge and relied heavily on email correspondence.

‍Discovering Kojo and Addressing Pain Points:

The company recognized the need for a mobile solution that would enable field personnel to order materials directly from job sites. They came across Kojo, and realized its potential to revolutionize materials management. Collaborating closely with Kojo's design engineers and product development team, the company provided feedback and actively participated in refining the app's functionalities. The primary objective was to make the app user-friendly for construction industry professionals, who may not be accustomed to using mobile applications extensively. Secondarily, they wanted to standardize how purchasing teams use the BOM when planning out projects since they often have custom fabrication and in the order.

The mobile app proved to be a game-changer, particularly due to its ease of use and the ability for field personnel to order materials directly from their phones. The app's effectiveness was attributed to the extensive collaboration between the company and Kojo's team, who listened to feedback and continuously improved the product.

Syserco is also investing heavily in recruiting their workforce from technical schools across California. Having a standard and modernized process in place has helped ramp up incoming classmen quickly to be able to support the current purchasing teams to meet demand. 

“One reason we use Kojo is the ability to upload custom pricing sheets. A lot of what we order is not from a catalog, it’s all industry specific material and only our experienced people know how to order. The level of detail we can provide to our vendors makes it easier for new employees to come pick up the process.”

The Future of Technological Changes in Construction:

Looking ahead, the company predicts significant technological changes in the construction industry over the next five to ten years. The migration from legacy communication systems to IP-based controllers is expected to accelerate, providing faster and more accurate information across teams. The collaboration between the company and Kojo's team has been instrumental in refining the product to suit the specific needs of the construction industry. By implementing Kojo, Syserco successfully streamlined materials inventory management, improved communication between field personnel and procurement, and enhanced overall efficiency.